Frequently Asked Questions

All payments are first sent to our official shop account, where funds are securely held until the warranty period of the purchased product has ended. This protects both buyers and sellers.

You are eligible for a 100% refund if:
- The product does not work upon delivery.
- The product stops working before the warranty period ends.
- The product is not the same as described/listed.
- The seller fails to deliver within the agreed timeframe.

Important:
If you send money directly to the seller, we will not be responsible for any scams, fraud, or failed deliveries. Always use the shop account for safe transactions.

Partial Refunds (50%):
In certain cases, a 50% refund may be granted, for example:
- The product works partially but not as fully intended.
- Minor differences exist between the advertised product and the delivered one.

No Refunds will be issued if:
- The buyer misuses or damages the product.
- The warranty period has expired.
- The buyer fails to provide valid proof of an issue (e.g., screenshots, recordings).
- The buyer attempts a chargeback fraud or violates shop rules.
- The purchase involves mentorship, coaching, or digital consultancy services (these are strictly non-refundable).

Additional Notes:
- Processing times may vary depending on payment providers.
- Buyers should carefully review product descriptions and warranty periods before making a purchase.
- Buyers must know how to use the product, or at least understand the basics, as incorrect usage can damage the product and void the warranty.
- All disputes will be handled fairly by the shop admins, and their decision will be final.

Every product listed in our marketplace comes with a warranty period for the buyer’s protection.

Warranty Period:
- The warranty period is measured in days and begins only when the product is delivered and fully functional.
- Important: Until the buyer confirms that the product is working properly and they are satisfied with its functionality, the warranty countdown will not start.

Payment Release to Sellers:
- All funds paid by the buyer are held securely in our shop account during the warranty period.
- No funds will be released to the seller until the warranty period has ended without issues.
- If the buyer leaves a 5-star review OR informs the Admin that they are fully satisfied with the product, the seller will be eligible for early payment release even before the warranty period ends.
- Once the warranty period is successfully completed (or early release is approved), 100% of the funds will be transferred to the seller’s account.

In Case of Issues:
- If the product stops working or fails to meet the warranty conditions, the funds may be:
• Refunded to the buyer (partial or full, depending on the case).
• Held as security until the issue is resolved between the buyer and seller.
- Buyers must provide valid proof (screenshots, recordings, etc.) for their claims.
- Sellers are expected to provide genuine products and accurate information.

Important Notes:
- Warranty duration may vary depending on the type of product or service. Always check the listing details.
- Buyers must understand how to use the product (or at least the basics), as misuse may cause damage and void the warranty.
- Any attempt to mislead, provide false information, or bypass the shop’s payment system may result in account suspension.
- The shop admins will handle all disputes fairly, and their decision will be final.

1. If you are facing any product or order-related issues, please contact an admin immediately (HAXOR or Thanos Crax).

2. If you have general questions, need clarification on policies, or want to know more about a product, please reach out to an admin (HAXOR or Thanos Crax).

3. If you require assistance (e.g., guidance with purchasing, understanding warranty terms, or reporting a seller), kindly contact an admin (HAXOR or Thanos Crax).

4. If you wish to claim a warranty, please contact an admin directly (HAXOR or Thanos Crax).

Here’s everything you need to know before applying for a withdrawal:

Important Rules:
- Minimum Withdrawal: $20
- Withdrawal Method: Only Crypto is supported.
- Withdrawal Limit: 1 withdrawal per month.
- Taxes: Sales Tax and Withdrawal Tax will be applied. Buyers are also subject to tax.
- Funds Hold: All product warranties must be completed before funds are released to the seller.
- Contact Admin: For any withdrawal, contact @HAXOR.

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Step 1: Open a Ticket
- Go to your account → Withdrawal Section.
- Open a ticket under Withdrawal to start your request.

Step 2: Moderation Check
- A moderator will review your sales history.
- They will calculate the total amount available for withdrawal.

Step 3: Approval Queue
- Your request will be placed in the approval queue.
- An Admin will review and confirm your request.

Step 4: Request Withdrawal
- Once approved, go to the Withdrawal Tab in the navigation bar.
- Click Request Withdrawal.
- Fill out the form, including your crypto address.

Step 5: Submit & Receive
- Double-check all details (especially your crypto address).
- Submit the request.
- Once processed, your funds will be sent to the provided address.

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Notes for Buyers:
- After purchasing a product, contact the author/seller and wait for their reply.
- If the seller does not respond within 72 hours, we will issue a refund.

Notes for Sellers:
- Sellers must maintain a good reputation.
- If a seller/author is found to have a bad reputation in the marketplace, the Admins will take strict action against them.

Final Reminder:
Ensure your crypto address is correct. We are not responsible for lost funds due to incorrect addresses.

✔ By following these rules and steps, sellers can safely withdraw their sales earnings.

1 Warning Point = No ban (Just a little reminder)
4 Warning Points = There will be a 50% tax.
7 Warning Points = 30-Day Ban with all revenue taken.

Note:- If the user violates the 30-day suspension, he will be permanently banned.

Forum Rules:-

1. No outside links or links to downloads/attachments, use the upload system instead. (Permanent Ban)
2. No trolling outside of general sections. (3 Day Ban)
3. No scamming of any kind. (Permanent Ban along with hold of money)
4. No accessing other Crax members accounts or computers without permission. (Permanent Ban)
5. No disrespecting staff. (5 Day Ban)
6. No disrespecting Crax. (Permanent Ban)
7. No creating resource in the wrong section. (1 Day Ban)
8. No "asking"/begging for something outside of a specifically designated request section. (2 Day Ban)
9. No nazi or racist comments. (5 Day Ban)
10. No religious or political comments (Permanent Ban)
11. No bypassing the Crax word filter. (2 Week Ban)
12. No posting of keyloggers, viruses or phishers. (Permanent Ban)
13. No impersonating Crax staff including offsite. (Permanent Ban)
14. No selling/buying/trading Crax accounts. (Permanent Ban)
15 No requesting to join a user group. (7 Day Ban)
16. No changing a staff member's quote in a post. (3 Day Ban)
17. No posting of warez (copy written material) or material infringe on copyrights. (Permanent Ban)
18. No ban evasion on an alternate account for serious bans. (Permanent Ban)
19. No posting personal / private / "dox" information (including IP) of a Crax user without their explicit permission or from an administrator. This means information that isn't easily accessible or discovered. (6 Month Ban)
20. No threatening Crax members with any sort of blackmail or DDoS/flooding/attack threats. (1 Month Ban)
21. No DoSing, flooding, jamming, hindering, or any other sort of attacking other Crax members. (Permanent Ban)
22. No distribution of cheating/hacking material besides in thread as an approved attachment. No distributing via pm, messenger service (via Crax). (Permanent Ban)
23. No posting of content that violates any laws. (Permanent Ban)
24. No selling/buying outside crax.shop. We will not be responsible for any kind of scam

Rules:-
1.It is very important for seller to add atleast 1 ownership proof along with the product or else the product post will be deleted immediately.
1. The title of the product should not contain extraneous information not related to the product being sold.
2. In the description of the goods, it is forbidden to make hints/recommendations/requests to change the temporary mail from the account. It is forbidden to write a deliberately false description of the account (including in the title) ("will not be restored", "for the main account", "0 chance of restoration", "low chance of restoration", etc.)
3. The product description should not contain the same type or repetitive text that makes it difficult to see the necessary information about the account.
4. It is forbidden to sell/exchange the market balance to receive money in an electronic wallet.
5. Using or changing passwords, emails, and other data from sold accounts on the market is forbidden.
6. The sale of accounts with hammered games, balances, and gifts is prohibited.
7. Native mail from the account should be indicated only in the "Native mail" field. If the seller indicates in the title or the description the presence of mail from the account, then he must insert the mail in the "Native mail" field.
8. It is forbidden to sell corrupted accounts (where recently sent spam, played with cheats, or other actions that may lead to account blocking).
9. Buyer should contact the admin/mod or seller through Crax.shop or Crax.pro only. If a buyer uses any third-party messaging software/application. Crax.shop will not be responsible for any scam or harm done to the buyer.
10. If the seller scams someone and gets away with it he/she will be permanently banned from Crax.pro, Crax.shop, and Crax.tube.
11. Description for the product should contain everything including Screenshots.
12. Before selling any product make sure to see the thread "How to post resource in Crax.shop"
13. Rules are subject to change at any time.
14. Tax will be applicable on all products and will change from time to time.
15. Withdrawal tax will be applicable depending on the way of sending money.
16. If the seller was inactive for so long or unable to deliver the product on time the amount will be refunded to the buyer and the seller's account will be banned (Ban duration will be decided by Admin)
17. Overpaid amounts are not refunded in anycase

Guarantees:-
1. Money can be returned in the following cases:
2. If the account does not have games inventory or other valuable characteristics specified during the purchase.
3. If the information on the account does not match the information specified during the purchase with the valid information (for example, if it is indicated that there is no blocking, but it is).
4. In case of account recovery, the guarantee is valid only for personal accounts. Accounts such as brute, phishing, and resale are not guaranteed if the account is returned. Exception: money can be returned only if there is evidence of the seller's guilt, or if there are a large number of complaints about the seller in a short time.
5. If the buyer has changed the mail on the account, then the guarantee does not apply to the account.
6. The guarantee for the Steam account expires if the balance on the Steam account was spent in full or in part, if points were spent, or if items were sold/transferred from the inventory (including in-game inventory).
7. Warranty for Steam, Battle.net account will expire if the buyer has received a game lock in any game.
8. The money for the account is returned if all of the above points of the rules are observed and the complaint is written at the time of the guarantee.
9. If our system displayed inaccurate information about any account characteristics (for example, it displayed the presence of a game, but it is not on the account), then the money will be returned to the buyer when writing a complaint to Admin.
10. The penalty for free stuff for sale is a permanent ban, with the remaining funds being held in the marketplace until a refund is provided to the member who reported the seller with substantial evidence.

Limitations:-
1. After the sale, the money goes into the "Hold" (the time when you cannot use it). After a certain time, the money goes from the Hold to your account balance.
1.1. If the account has a guarantee, then the "hold" time is the same as the duration of the guarantee (for example, 24 hours).
1.2. If the account does not have a guarantee, then the "hold" time depends on the number of

Sales:-
0-3 sales - 7 Days
4-10 sales - 4 Days
11-30 sales - 1 Day
31-999 sales - 12 Hours

Withdrawal:-
You can get 1 withdrawal per month

Information on how customers receive goods:-
1. After clicking on the "Buy" button, the system will verify the amount and after some time the product will be available for you.
2. If the product is based on verification or installation the buyer needs to wait for the owner/author to contact the buyer. If the seller don't contact the buyer for verification or installation. Buyer should contact the admin (HAXOR,Thanos)